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COLUN,
pura buena lechE

COn toda la magia del sur

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Colun is a successful Chilean agricultural and dairy cooperative that produces a wide range of market-leading dairy products.

How much can culture contribute to a brand?
A profound and distinctive value— with a depth of identity that cannot be copied, not even with the best creativity in the world.

We started by connecting the brand with the values of its internal culture, and then transformed all of that into a mass advertising project designed to nourish the brand from the inside out.

In just one year, the brand reached the No. 1 position in the brand rankings for the first time and remained there for years. But it wasn’t only consumers who recognized it: at the same time, Colun was chosen as the No. 1 Citizen Brand and also achieved the No. 1 Corporate Reputation Ranking.

Beyond its enormous success, this project illustrates the spirit and collaborative approach that we continue to use at Benito Asociados today.

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We learned about the company through deeply touching encounters.

Short meetings with management teams. Sessions with the Board. Dawn and dusk alongside the dairy farmers responsible for receiving and milking the cows.

 

We had to learn how to approach them, because otherwise they won’t speak to you — and even the cows won’t give their milk (it’s true: they won’t if there’s a stranger they don’t accept). These are deeply sensitive encounters, yet incredibly nourishing if you learn how to relate in a healthy way.

In parallel, we joined the sales team on visits to neighborhood stores.
Real time on the ground, in conversation with shopkeepers and local customers.
The story started to build itself, organically.

We filmed Colun’s people, connecting personal stories that naturally represented the values identified as core and

distinctive to the company.

The impact was immediate and was soon reflected across brand rankings and other key performance indicators.

“This is a cooperative.

The votes of the smallest and biggest

members are the same.”

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In this case, we saw the value of cooperativism in Colun’s culture as a source of inspiration for the brand.

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Soon, the pieces start to fall into place — naturally, without forcing anything.

Brand and culture gradually integrated, creating a virtuous cycle.

Improvements were reported in milk quality, internal climate, and — of course — these were ultimately reflected in sales and profits. But not the kind of increases you get from launching a promotion; these were gains that proved sustainable over time.

During that period, Colun appeared for the first time in first place across several corporate reputation and brand rankings. The work kept adding up.

“A cooperative is

like a forest.

Everyone looks after each other”

Colun Oscar Bade - Woods
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We kept identifying key elements for brand and culture rooted in the COMPANY’s values, and we developed additional TV commercials around them.

Colun Daniela y Yamal
Colun Paulina y Cristobal
El mejor restaurante de todo el mundo

“I am a member-owner of a large company, and I am the same as everyone else.

Because this is a cooperative.”

"You care about your neighbor's success

Because their success is part of yours”

“Our kids are already

thinking

about the cooperative.”

Brand and culture mutually reinforced each other as a way of being.

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People often ask us what the trick to the great success of this project was.

The trick was that there was no trick.

We built it all upon solid, genuine facts.

 

This learning and the principles of cooperativism have since remained present in our lives and in other projects we collaborate on.

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